I came to stay at this hotel while visiting for my grandfathers funeral and I am extremely disappointed. First of all the room was dirty when we came in, they had to come back to clean the bathroom after we checked in. The quality of this room is also abysmal. There’s paint chipping off the wall and there are stains all over the carpet and curtains. Our room was not cleaned the next morning even though we were out of the room for 5 hours. One day 1 we ran out of hand soap and we had to go down to the front desk to get it. The fridge doesn’t work properly so the left overs we had spoiled. The breakfast was mid at best.
The TV and internet do not work! The internet is extremely slow and disconnects constantly. The TV doesn’t have cable for some reason only YouTube and Netflix which again were useless because the internet doesn’t work.
I called the front desk to ask for a late check out, because our flight leaves at 6. Their website says we can pay an extra fee and stay until 4. Of course it is upon availability, which normally is granted if they are not fully booked. They were not fully booked, they actually had almost 50 rooms available. I explained the situation again and requested accommodation. Well instead of being accommodating the lady at the front desk threatened to make us check out early and call the police on us if we weren’t out by 12:30. That is absolutely insane and It was pouring rain outside btw. After I asked to speak with her manager she just straight up hung up on me. I called back and she said the manager isn’t in and hung up on me again. That’s just completely unacceptable.
I grew up here and this used to be one of the nicer hotels in the city, but it’s clear they don’t care about their rooms or their guests. I would advise anyone to book elsewhere. This was a terrible experience and I’m extremely disappointed. За 120 долларов за ночь в Алтоне можно было бы ожидать хотя бы чего-то получше.
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The TV and internet do not work! The internet is extremely slow and disconnects constantly. The TV doesn’t have cable for some reason only YouTube and Netflix which again were useless because the internet doesn’t work.
I called the front desk to ask for a late check out, because our flight leaves at 6. Their website says we can pay an extra fee and stay until 4. Of course it is upon availability, which normally is granted if they are not fully booked. They were not fully booked, they actually had almost 50 rooms available. I explained the situation again and requested accommodation. Well instead of being accommodating the lady at the front desk threatened to make us check out early and call the police on us if we weren’t out by 12:30. That is absolutely insane and It was pouring rain outside btw. After I asked to speak with her manager she just straight up hung up on me. I called back and she said the manager isn’t in and hung up on me again. That’s just completely unacceptable.
I grew up here and this used to be one of the nicer hotels in the city, but it’s clear they don’t care about their rooms or their guests. I would advise anyone to book elsewhere. This was a terrible experience and I’m extremely disappointed. За 120 долларов за ночь в Алтоне можно было бы ожидать хотя бы чего-то получше.