We were really looking forward to this trip, and my partner decided to book the Presidential Suite since it was our first time in Punta del Este. The receptionists, cleaning staff, and waiters were friendly, but the experience was disastrous.
We made the mistake of booking a whole week because from the first day we would have preferred to change accommodations. The bathroom had a strong sewage smell that made our stomachs churn and made it impossible to use the bathtub.
The last straw, however, was when they had a wedding in a tent with loud music less than 10 meters from our bed, right next to the balcony. The volume was so loud that all the windows rattled, and they didn't stop until 4:30 AM! Even around 2 AM, there was a group of drunk people shouting and taking pictures in the hallway right outside our room for half an hour. When we called reception, the response was: "Yes, we can hear them from here. "
We had no warning about the event, much less how long it would last. It's outrageous to have paid over $750 for a night like this.
The room didn't even have a kettle or coffee maker, which is ridiculous for the price. Over seven days, the only complimentary item was two bottles of water (additional bottles cost $5 USD), and they didn't even provide extra cotton pads.
Furthermore, they have a stupid "decoration" on the balcony: bamboo poles that make an enormous noise in any breeze, like out-of-tune flutes. You can hear it in the video, and it happens constantly. The balcony seats were also covered in bird droppings.
The lounge chairs around the pool were very uncomfortable and didn't have cushions; the outdoor pool was full of sand and looked dirty, as did the windows—they were in terrible condition.
We are both gluten intolerant, and most of the breakfast consisted of bread and pastries; we had to bring our own bread since the hotel didn't offer any alternatives.
Хотя изначально мы планировали остаться на 2 недели, мы покинули отель сразу после окончания срока бронирования и нашли гораздо более комфортабельное жилье на Airbnb по гораздо более низкой цене… и там даже есть кофеварка.
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We made the mistake of booking a whole week because from the first day we would have preferred to change accommodations. The bathroom had a strong sewage smell that made our stomachs churn and made it impossible to use the bathtub.
The last straw, however, was when they had a wedding in a tent with loud music less than 10 meters from our bed, right next to the balcony. The volume was so loud that all the windows rattled, and they didn't stop until 4:30 AM! Even around 2 AM, there was a group of drunk people shouting and taking pictures in the hallway right outside our room for half an hour. When we called reception, the response was: "Yes, we can hear them from here. "
We had no warning about the event, much less how long it would last. It's outrageous to have paid over $750 for a night like this.
The room didn't even have a kettle or coffee maker, which is ridiculous for the price. Over seven days, the only complimentary item was two bottles of water (additional bottles cost $5 USD), and they didn't even provide extra cotton pads.
Furthermore, they have a stupid "decoration" on the balcony: bamboo poles that make an enormous noise in any breeze, like out-of-tune flutes. You can hear it in the video, and it happens constantly. The balcony seats were also covered in bird droppings.
The lounge chairs around the pool were very uncomfortable and didn't have cushions; the outdoor pool was full of sand and looked dirty, as did the windows—they were in terrible condition.
We are both gluten intolerant, and most of the breakfast consisted of bread and pastries; we had to bring our own bread since the hotel didn't offer any alternatives.
Хотя изначально мы планировали остаться на 2 недели, мы покинули отель сразу после окончания срока бронирования и нашли гораздо более комфортабельное жилье на Airbnb по гораздо более низкой цене… и там даже есть кофеварка.