DO NOT BOOK THE AMHERST HOTEL IN BRIGHTON!
If selecting The Amherst through Lastminte. Com if you use the filters for parking, it will say there is parking, there is no on site parking, allegedly there is street parking in Brighton town centre, no idea where, no doubt it's in some small print somewhere. I raised this with Lastminute. Com and got a refund for the parking I ended up paying for elswehere but it is still showing that the Amherst has parking?
Reception is unmanned which you will find in the small print of your booking. I did not receive an entry code in advance which means I was locked out, they blamed the booking agent. When I called the Amherst 10 times, there was no answer and I received no call back. I emailed asking them to call me urgently, they emailed back with a code which I didn't see as I was walking the streets of Brighton to find alternative accommodation which I booked, then upon checking my emails once I'd spent more money on another hotel, I saw their email.
The communication with the Amherst thereafter was disgusting,
The highlight being told I should have had 'courtesy to acknowledge their email' when I complained after discovering they had resold my room for the second night of my stay after I raised the fact I had not confirmed I no longer wanted it. I then had to pay a premium price elswhere for a hotel room on a Saturday night in Brighton.
I did receive a refund from Lastminute. Com for the second night and for parking but was out of pocket on the first night as I didn't contact lastminute. Com at 9pm on a Friday evening — not sure they'd have been contactable then but there we go.
Честно говоря, из-за того, как со мной обошлись, мне должны были выплатить компенсацию, а также вернуть деньги за первую ночь.
Жаль, что я не проверила отзывы перед бронированием.
Мы используем куки и обработку пользовательских данных с помощью Яндекс.Метрики для лучшей работы сайта.
Оставаясь с нами, вы соглашаетесь на использование файлов куки.
If selecting The Amherst through Lastminte. Com if you use the filters for parking, it will say there is parking, there is no on site parking, allegedly there is street parking in Brighton town centre, no idea where, no doubt it's in some small print somewhere. I raised this with Lastminute. Com and got a refund for the parking I ended up paying for elswehere but it is still showing that the Amherst has parking?
Reception is unmanned which you will find in the small print of your booking. I did not receive an entry code in advance which means I was locked out, they blamed the booking agent. When I called the Amherst 10 times, there was no answer and I received no call back. I emailed asking them to call me urgently, they emailed back with a code which I didn't see as I was walking the streets of Brighton to find alternative accommodation which I booked, then upon checking my emails once I'd spent more money on another hotel, I saw their email.
The communication with the Amherst thereafter was disgusting,
The highlight being told I should have had 'courtesy to acknowledge their email' when I complained after discovering they had resold my room for the second night of my stay after I raised the fact I had not confirmed I no longer wanted it. I then had to pay a premium price elswhere for a hotel room on a Saturday night in Brighton.
I did receive a refund from Lastminute. Com for the second night and for parking but was out of pocket on the first night as I didn't contact lastminute. Com at 9pm on a Friday evening — not sure they'd have been contactable then but there we go.
Честно говоря, из-за того, как со мной обошлись, мне должны были выплатить компенсацию, а также вернуть деньги за первую ночь.
Жаль, что я не проверила отзывы перед бронированием.