Отзыв об отеле Anthea Hotel Büyükada 5*

За 50 минут до нашего прибытия нам сообщили, что вынуждены отменить нашу бронь из-за финансовых трудностей и что других свободных отелей на острове нет. When we looked, there were availability at different hotels, but since it was last minute, the prices were high. When we went, they said that the problem would be solved at 20:00 in the evening. When we arrived at the hotel around 22:00, we were made to wait for 20 minutes before they moved us to a room, but it was not the room we had booked. They cleaned and arranged the room where the employees were staying and gave it to us. They had tried very hard for this, but it had nothing to do with the room we had booked and we had waited until that hour hoping to get into the room we had booked, so we were shocked. On top of that, we waited 30 minutes for the technician to come and deactivate the alarm that was working in that room. Since we couldn't go anywhere else at that hour, we stayed in the room. Когда мы снова выразили свою жалобу, они сказали, что сделали все возможное, но если вы заставляете кого-то ждать, говоря, что проблема с этим номером будет решена, вы должны направить клиента в другие отели того же уровня и компенсировать разницу, чтобы не создавать поводов для жалоб. When we said this, they said they couldn't handle it that differently right now. At first, when we asked if we could at least leave our belongings in the room where we reserved, they said it was not possible. We asked for the room a few more times but they did not show it. Even though they told us that we could leave later the next day or stay again at another time, our birthday weekend was a disappointment. Ms. Ela put a lot of effort into preparing the other room and was generally helpful, we thank her. Однако в отеле ощущается нехватка уполномоченного персонала. I wish you could communicate more openly at first, you need to tell how you solved the problem and what you will offer to people and then act. The images of the room were taken when we left the hotel, the mess of the bed is ours, but the room given to us is not the room we booked, its standards are different. Я не рекомендую этого делать.