English Version.
Subject: EXPERT AUDIT: A DISGRACEFUL TOURIST SCAM — Cockroaches and Systematic Disrespect.
As a professional hotelier with over 10 years of experience in international 5-star hotels—holding both management and service roles—I am appalled by the "Edition Old City. " This is not a 4-star establishment; it is a pitiful, infested tourist trap.
1. Management & Front Office Failure: After the refund fiasco, the English-illiterate clerk showed a total lack of professionalism. On Saturday morning, as I waited for my taxi, he looked me directly in the eye and refused to even offer a "Good Morning. " To ignore a high-value customer whose stay essentially pays your salary is unforgivable. He is a disgrace to the industry.
2. The Restaurant Scam: The bellboy initially tricked me into a 15-minute walk to a "Sky Restaurant" with astronomical prices—a clear kickback scheme. Regarding the hotel’s own breakfast: the food is cheap and low quality. However, the staff works hard. The brunette waitress was stressed and struggled with English but was very conscious, and the blonde girl was professional and polite. I tipped them 500TL each because I recognize hard work, unlike the lazy management.
3. Infestation: The rooms are infested with cockroaches originating from damp, broken refrigerators. The rubbish bins are rusty and peeling. Charging $66/night for a room with pests is a scam.
4. SPA Abuse: The receptionists (the Asian girl and her colleague) are toxic. After an incompetent massage from a beginner (Sara), they tried to refuse a card refund, claiming "we never refund card payments. " On Friday, they lied to my face saying there were no therapists available and laughed behind my back as I entered the elevator.
Final Verdict: This hotel is the "Cockroach Scam Edition City Hotel. " From an expert's perspective: FIRE the SPA receptionists and the disrespectful front office clerk immediately. They are destroying your business.
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Subject: EXPERT AUDIT: A DISGRACEFUL TOURIST SCAM — Cockroaches and Systematic Disrespect.
As a professional hotelier with over 10 years of experience in international 5-star hotels—holding both management and service roles—I am appalled by the "Edition Old City. " This is not a 4-star establishment; it is a pitiful, infested tourist trap.
1. Management & Front Office Failure: After the refund fiasco, the English-illiterate clerk showed a total lack of professionalism. On Saturday morning, as I waited for my taxi, he looked me directly in the eye and refused to even offer a "Good Morning. " To ignore a high-value customer whose stay essentially pays your salary is unforgivable. He is a disgrace to the industry.
2. The Restaurant Scam: The bellboy initially tricked me into a 15-minute walk to a "Sky Restaurant" with astronomical prices—a clear kickback scheme. Regarding the hotel’s own breakfast: the food is cheap and low quality. However, the staff works hard. The brunette waitress was stressed and struggled with English but was very conscious, and the blonde girl was professional and polite. I tipped them 500TL each because I recognize hard work, unlike the lazy management.
3. Infestation: The rooms are infested with cockroaches originating from damp, broken refrigerators. The rubbish bins are rusty and peeling. Charging $66/night for a room with pests is a scam.
4. SPA Abuse: The receptionists (the Asian girl and her colleague) are toxic. After an incompetent massage from a beginner (Sara), they tried to refuse a card refund, claiming "we never refund card payments. " On Friday, they lied to my face saying there were no therapists available and laughed behind my back as I entered the elevator.
Final Verdict: This hotel is the "Cockroach Scam Edition City Hotel. " From an expert's perspective: FIRE the SPA receptionists and the disrespectful front office clerk immediately. They are destroying your business.