Сразу хочу сказать — что один сотрудник отеля портит всё. Все остальные добрые, лояльные и хорошие люди. Я забронировал отель еще 15 июля 2025 года. 2 номера. Цена что то около 1000 долларов за 3 ночи. Это был мой первый опыт в этом отеле. До этого всегда жил в Интерконтинентале или Мэриоте. За день за заезда написал емейл сотрудник отдела бронирования: мы не можем снять с вашей карты деньги… если вы не перечислите мы вынуждены отменить бронь и вам придутся бронировать по цене на день заезда (в эти даты уже номеров не было). Мы начали с ним переписку по емейл. При чем в копии был его шеф (некий Ашраф или что то типа этого, точно не помню) в конечном итоге он нам скинул ссылку. По ней в течение 3 часов я попробовал около 6-7 кредитных карт разных Казахстанских банков. Ни одна не прошла. Весь разговор был за 500 долларов (это оплата за первую ночь за 2 номера) при чем это крупнейшие банки нашей страны со всеми международными рейтингами. Потом пришлось попросить братишку в сша (он там живет) первая карта не прошла. Вторая после его звонка в Американский банк — каким то чудом провела транзакцию. При этом мы просили сотрудника отеля-ввиду проблем оплатить по заезду. Он тактично промолчал и отправил документ на банковский перевод (который нужно делать день точно) в конечном итоге после нескольких часов стресса, оплатили. Он даже спасибо не сказал. По приезду в отель я пытался найти его или его начальника. Сказал что буду жаловаться в глобальный офис. Они даже не соизволили позвонить в номер, хотя им наверное донесли что я интересовался ими и высказывал свое недовольство. Наверное я такой не первый. Сколько людей наверное попало в такую ситуацию. Ты едешь туда с хорошим настроением, а такие безответственные люди тебе все портят. Считаю что им не место в таких крупных компаниях. В конце концов Хаят это огромная мировая сеть. А не их частная конторка, где можно себя так вести. У меня в свое время была карта самого высокого уровня — называлась Кортези. Я много где жил, но с такой не лояльностью столкнулся впервые. Написал это всё, чтобы предупредить людей-что подобная ситуация возможна. Не у всех есть родственники в сша, которые помогут в нужный момент. Поеду ли я еще в раз в этот отель — скорее нет, чем да. Уже 13 лет живу в Мэриотах (имею пожизненный статус платинум элит) но в данном случае у хаята была локация лучше. Отель хороший, кухня, инфраструктура/ на высшем уровне. Но такие безсоветные люди точно не должны работать тут. Считаю что руководство отеля должно (или обязано) сделать выводы. Это ваша работа. Быть максимально лояльным. У меня самого отель — Novotel (accor) и если мой продажник так сделает / на след день он будет безработным. В общем безграмотным не место в Hyatt. Пусть едут работать в отель 2 звезды и там будут начальниками.
I want to say right away that one hotel employee is ruining everything. Everyone else is kind, loyal, and good. I booked the hotel on July 15, 2025. Two rooms. The price was about $1, 000 for three nights. This was my first time at this hotel. Before this, I'd always stayed at the Intercontinental or Marriott. The day before check-in, the reservations department employee emailed me: we can't charge your card… if you don't transfer the money, we'll have to cancel your reservation and you'll have to book at the day-of-check-in rate (there were no rooms available on these dates). We started corresponding with him via email. His boss (someone named Ashraf or something like that, I don't remember exactly) was in the copy. Eventually, he sent us a link. Over the course of three hours, I tried about 6-7 credit cards from different Kazakhstani banks. None of them worked. The whole conversation was about $500 (that's the first night's payment for two rooms), and these are the largest banks in our country with all the international ratings. Then I had to ask my brother in the US (he lives there), but the first card didn't go through. The second, after he called the American bank, somehow went through. We also asked the hotel employee to pay upon arrival, given the problems. He tactfully kept quiet and sent the document for a bank transfer (which needs to be done exactly the same day). In the end, after several hours of stress, we paid. He didn't even say thank you. When we arrived at the hotel, I tried to find him or his manager. I said I would complain to the global office. They didn't even deign to call the room, although they probably knew I was inquiring about them and expressing my dissatisfaction. I'm probably not the first. How many people have probably found themselves in this situation? You go there in a good mood, and such irresponsible people ruin everything for you. I don't think they have a place in such large companies. Ultimately, Hyatt is a huge global chain, not some private office where you can behave like this. I once had the highest-level card, called Cortesi. I've stayed in many places, but this is the first time I've encountered such disloyalty. I wrote all this to warn people that such a situation is possible. Not everyone has relatives in the US who can help in a time of need. Will I go to this hotel again? More likely no than yes. I've lived in Marriotts for 13 years (I have lifetime Platinum Elite status), but in this case, Hyatt had a better location. The hotel is good, the food, the infrastructure are top-notch. But such unadvised people definitely shouldn't work here. I think the hotel management should (or is obligated to) learn its lesson. It's your job. Be as loyal as possible. I own a hotel — Novotel (Accor), and if my salesperson does this, he'll be out of a job the next day. In short, there's no place for illiterates at Hyatt. Let them go work in a 2-star hotel and become bosses there.
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I want to say right away that one hotel employee is ruining everything. Everyone else is kind, loyal, and good. I booked the hotel on July 15, 2025. Two rooms. The price was about $1, 000 for three nights. This was my first time at this hotel. Before this, I'd always stayed at the Intercontinental or Marriott. The day before check-in, the reservations department employee emailed me: we can't charge your card… if you don't transfer the money, we'll have to cancel your reservation and you'll have to book at the day-of-check-in rate (there were no rooms available on these dates). We started corresponding with him via email. His boss (someone named Ashraf or something like that, I don't remember exactly) was in the copy. Eventually, he sent us a link. Over the course of three hours, I tried about 6-7 credit cards from different Kazakhstani banks. None of them worked. The whole conversation was about $500 (that's the first night's payment for two rooms), and these are the largest banks in our country with all the international ratings. Then I had to ask my brother in the US (he lives there), but the first card didn't go through. The second, after he called the American bank, somehow went through. We also asked the hotel employee to pay upon arrival, given the problems. He tactfully kept quiet and sent the document for a bank transfer (which needs to be done exactly the same day). In the end, after several hours of stress, we paid. He didn't even say thank you. When we arrived at the hotel, I tried to find him or his manager. I said I would complain to the global office. They didn't even deign to call the room, although they probably knew I was inquiring about them and expressing my dissatisfaction. I'm probably not the first. How many people have probably found themselves in this situation? You go there in a good mood, and such irresponsible people ruin everything for you. I don't think they have a place in such large companies. Ultimately, Hyatt is a huge global chain, not some private office where you can behave like this. I once had the highest-level card, called Cortesi. I've stayed in many places, but this is the first time I've encountered such disloyalty. I wrote all this to warn people that such a situation is possible. Not everyone has relatives in the US who can help in a time of need. Will I go to this hotel again? More likely no than yes. I've lived in Marriotts for 13 years (I have lifetime Platinum Elite status), but in this case, Hyatt had a better location. The hotel is good, the food, the infrastructure are top-notch. But such unadvised people definitely shouldn't work here. I think the hotel management should (or is obligated to) learn its lesson. It's your job. Be as loyal as possible. I own a hotel — Novotel (Accor), and if my salesperson does this, he'll be out of a job the next day. In short, there's no place for illiterates at Hyatt. Let them go work in a 2-star hotel and become bosses there.