Housekeeping service is offered once a day.
Please note that visitors are not permitted to access the property.
Smoking in the unit will incur an additional charge of ₹ 10,000.
Children can only use the swimming pool under adult supervision.
HOUSE RULES & TERMS OF STAY
This document outlines the policies, house rules, safety guidelines, and terms & conditions applicable to all guests staying at properties managed by Koala by Jaglax Homes.
By confirming a stay with us, the guests acknowledge that they have read, understood, and agreed to comply with all policies mentioned herein.
1. BOOKING DETAILS & GENERAL INFORMATION
• Check-in Time: Post 3:00 PM
• Check-out Time: By 11:00 AM
• Housekeeping: Once daily as part of our commitment to water conservation and sustainability.
• Security Deposit: ₹ 20,000
o Payable before check-in via GPay or cash
o Subject to deductions in case of damage, rule violations, excessive cleaning, or disturbances
o Refunds via UPI/Bank Transfer cannot be processed on Sundays or public holidays
• Tax Invoice:
o To be collected at check-out
o Company name & GST details must be shared at the time of booking.
o Invoices will mention CGST + SGST only
• Food & Meals:
o No in-house food service provided. Chef-on-call service can be availed at an add-on cost.
o Fully equipped self-use kitchen available
o Swiggy/Zomato services are operational
2. GUEST IDENTIFICATION & OCCUPANCY
• Government-issued photo ID with address proof for all guests must be emailed to
koala@jaglaxhomes.com prior to check-in
• Entry will not be permitted without submission of IDs
• Foreign nationals are required to share passports and visas
• Only registered guests are allowed inside the property
• Visitors are strictly not allowed at any time during the stay
3. NEIGHBOURHOOD & CONDUCT POLICY
All properties are located within gated, peaceful residential communities. Guests are expected to behave responsibly and respectfully at all times.
Silent Hours
• Strictly enforced from 10:00 PM to 8:00 AM
• No loud music, noise, celebrations, or disturbances during silent hours
• Violation will result in one warning, followed by immediate eviction without refund
4. STRICTLY PROHIBITED ITEMS & ACTIVITIES
Possession or use of the following is strictly prohibited:
• Illegal substances, e-cigarettes, vapes, narcotics, or drugs
• Explosives, fireworks, crackers, sky lanterns, candles, diyas, incense sticks, open flames, gas cylinders, portable stoves, helium gas/ balloons or other inflammable materials
• Music systems, speakers, DJ equipment, amplifiers
• Professional photography, videography, or drone usage
• Entry of any additional guests beyond the number confirmed at the time of booking.
• External performers, artists, or commercial activities
• Excessive alcohol consumption causing disturbance or damage inside or outside the villa, including public roads, common areas or neighbouring areas
• Any illegal, unlawful, or disruptive activity
• Loud noise or celebrations outside the villa premises, including public roads, common areas, neighbouring areas or near the compound boundary - at any time, especially during silent hours.
5. PROPERTY MISUSE & DAMAGE
Guests are strictly prohibited from:
• Moving or rearranging furniture, appliances, or fixtures
• Tampering with electrical fittings, CCTV, Wi-Fi routers, or safety systems
• Bringing hazardous tools, chemicals, or industrial equipment
• Any damage to the belongings of Jaglax Homes will be charged.
If damage exceeds the security deposit amount, the guest must settle the balance before check-out. No compensation or adjustment will be provided under any circumstances. Please keep your belongings safe.
6. SMOKING & FIRE SAFETY POLICY
Smoking Policy
• Smoking is strictly prohibited inside villas/apartments
• Hookahs/Sheeshas are not allowed
• Penalty: ₹ 10,000 per violation
• Repeat violation will result in immediate eviction without refund
7. SAFETY & SECURITY POLICIES
Door & Property Security
• Guests must keep all doors and windows locked during the following situations:
o While sleeping or resting
o Whenever leaving the villa
• Jaglax Homes is not responsible for loss or theft of guests' personal belongings.
Electrical Safety & Power Usage
• Guests must switch off all the electrical appliances, lights, fans and ACs when leaving the villa. Automatic power cut-off systems may activate if non-compliance is detected.
• Please avoid operating electrical equipment with wet hands.
• Responsibility for any inconvenience resulting from misuse rests with the guest.
Kitchen & Cooking Safety
• Gas cylinders must be switched off immediately after cooking
• Cooking under the influence of alcohol is strongly discouraged
• Cooking must never be left unattended
• Any damage caused due to negligence will be chargeable
• As this is a self-use kitchen, we kindly request you to keep it clean and dry.
Pool & Common Area Safety
• No diving or jumping into the swimming pool
• Pool usage is at the guest’s own risk
• Children must be supervised at all times
• For safety and proper maintenance, we request guests not to turn on the pool filter. This will be operated by our pool operator only.
• Extra caution advised near staircases, balconies, terraces, sunken areas
• Jaglax Homes shall not be liable for accidents caused by negligence.
• We kindly request you to drive slowly within the community and park with care.
8 INTERNET & CONNECTIVITY
• We provide High Speed Internet Access to all guests, however, please keep in mind that the overall network in Goa is poor.
• We are only as good as our service providers. It would be best if you carried our own internet dongles, should there be an interruption in the network!
9. SERVICES & EXTERNAL VENDORS
In-House Assistance
• Grocery procurement, milk, eggs, alcohol arrangements available on request
• Additional service fee applicable
External Vendors
• Chef, masseuse, décor, bartender, taxis, car rental services must be chosen only from our list of verified vendors to ensure safety
• Jaglax Homes acts solely as a facilitator and bears no responsibility for service quality or disputes
10. TRANSPORT & TAXI DISPUTES
• Any disputes with taxi drivers or external service providers must be resolved amicably
• Arguments or confrontations within the property or community are strictly prohibited
• Jaglax Homes will not intervene in third-party commercial disputes
11. CANCELLATION POLICY
Regular Dates
• 30+ days before check-in: Full refund
• 30–15 days: 50% retention
• 14–0 days: Non-refundable
Long Weekends / High-Demand Dates / Group Bookings
• 60+ days: Full refund
• 60–0 days: Non-refundable
23rd Dec – 3rd Jan
• Non-cancellable & non-amendable
• 100% advance payment mandatory
12. PET POLICY
No Pets Allowed
Pets are not permitted inside villas or apartments under any circumstances.
13. VIOLATIONS & CONSEQUENCES
Violation of any policy may result in:
• Immediate termination of stay without refund
• Deductions from security deposit
• Additional cleaning or damage charges
• Legal action and intimation to authorities
Any complaint from neighbours, residents, security, or police will be treated as a serious violation.
14. ACKNOWLEDGEMENT & ACCEPTANCE
By confirming the booking, making payment or signing at check-in, the guest confirms acceptance of all policies mentioned above. No exceptions shall be entertained after check- in. Guests stay at the property at their own discretion and responsibility and Jaglax Homes shall not be liable for injuries, accidents, loss, or damage resulting from non-compliance.
В этом объекте нельзя устраивать девичники, мальчишники и другие подобные вечеринки.
«Тихие часы» для гостей : с 22:00:00 до 08:00:00.
При заезде необходимо оплатить страховой залог в размере Rs. 20 000. Платеж производится наличными. Вы получите внесенную сумму во время регистрации отъезда. После проверки состояния объекта размещения залог будет полностью возвращен вам наличными.
Номер лицензии: HOTN007053
Правила размещения детей: Разрешается проживание детей любого возраста. В этом объекте размещения за детей в возрасте 13 лет и старше будет взиматься оплата как за взрослых гостей. Чтобы увидеть точные цены и информацию о наличии мест, при поиске укажите количество детей в вашей группе и их возраст.
Минимальный допустимый возраст для заезда: 18 лет
Курение запрещено.
Нельзя проводить вечеринки/мероприятия.
«Тихие часы» для гостей (когда нельзя шуметь): с 22:00 до 08:00.
Размещение с домашними животными не допускается.
