Проживали в этом отеле в начале января, в течение трёх дней. Хочу поделиться непорядочностью хозяина отеля. Нас попросили оставить депозит, пообещав вернуть его после нашего отъезда, что мы и сделали через банковскую карту. В начале нас предупредили о неполадках работы унитаза (в него нельзя было кидать бумагу), в течение проживания мы выполняли эти условия и уезжав, оставили апартаменты в чистоте, не причинив никакого вреда, в том числе в ванной комнате. В итоге, после обещанных трёх дней после отъезда депозит нам не вернули. Мы подождали ещё неделю и затем обратились в компанию Hotels. Com, через которую мы бронировали отель, с просьбой о содействии. Операторы компании несколько раз обращались к хозяину отеля, но сначала вообще не получали ответ, а затем им было сказано, что деньги отправили, но это было неправдой. На протяжении долгого времени мы пытались напрямую связаться с администрацией отеля через все почты и телефоны — нас опять игнорировали, вскоре операторы Hotels, со слов хозяина отеля, оповестили нас о том, что мы нанесли вред апартаментам. Доказать обратное мы не имеем возможности, решение таких проблем зависит от совести и честности хозяина (напомню, что в итоге деньги нам не прислали). Перед бронированием данного отеля призываю всех серьёзно задуматься.
We stayed at this hotel in early January for three days. I want to share the dishonesty of the owner of the hotel. We were asked to leave a deposit, promising to return it after our departure, which we did through a bank card. In the beginning, we were warned about the problems with the toilet (it was impossible to throw paper into it), during the stay we met these conditions and when leaving, we kept the apartments clean without causing any harm, including in the bathroom. As a result, after the promised three days after departure, the deposit was not returned to us. We waited another week and then contacted Hotels. Com, through which we booked the hotel, asking for assistance. The company's operators contacted the hotel owner several times, but at first they did not receive a response at all, and then they were told that the money had been sent, but that was not true. For a long time we tried to contact the hotel directly through all the mails and telephones — we were again ignored, soon the Hotel operators, according to the hotel owner, informed us that we had damaged the apartments. We are not able to prove the opposite, the solution to such problems depends on the conscience and honesty of the owner (I recall that in the end we did not send money). Before booking this hotel, I urge everyone to think seriously.
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We stayed at this hotel in early January for three days. I want to share the dishonesty of the owner of the hotel. We were asked to leave a deposit, promising to return it after our departure, which we did through a bank card. In the beginning, we were warned about the problems with the toilet (it was impossible to throw paper into it), during the stay we met these conditions and when leaving, we kept the apartments clean without causing any harm, including in the bathroom. As a result, after the promised three days after departure, the deposit was not returned to us. We waited another week and then contacted Hotels. Com, through which we booked the hotel, asking for assistance. The company's operators contacted the hotel owner several times, but at first they did not receive a response at all, and then they were told that the money had been sent, but that was not true. For a long time we tried to contact the hotel directly through all the mails and telephones — we were again ignored, soon the Hotel operators, according to the hotel owner, informed us that we had damaged the apartments. We are not able to prove the opposite, the solution to such problems depends on the conscience and honesty of the owner (I recall that in the end we did not send money). Before booking this hotel, I urge everyone to think seriously.