My husband and I stayed here about four years ago and had a phenomenal experience. We couldn’t wait to bring our kids back to let them experience Boston and the Kimpton Marlowe too!
Unfortunately, today we had the worst check in experience we’ve had at an IHG ever! Our flight got in earlier than check-in so we stopped in to just drop off our luggage around noon. That experience went very smoothly. I wish I would’ve had the gentleman‘s name that assisted us with that. He was incredibly friendly and tagged all luggage. Wished us a great day in the city!
When we arrived back at the hotel tonight at appx 6 PM it was awful! Again, worst check-in we’ve ever had at a IHG. Sam was the most unfriendly guest services host we’ve ever met. No smile, no greeting about any IHG tier level, zero small talk. I told him that we were checking in now and that we had dropped off luggage earlier, I gave him my ID which he put in and then he requested my husband’s ID instead after confirming his name, (I’ve never had that happen at any IHG prior to this though I’m usually the one checking in? ) after my husband ‘checked’ in, Sam asked if he could help with anything else, and we again mentioned that we had dropped off our luggage off this afternoon.
When Sam brought our stored luggage out, we told him that a backpack he had included was not ours and that we had a backpack missing…he insisted that a backpack was ours! It was indeed not, and my husband’s was still not included with ours. Again, we had all of our luggage tags! It took another employee going in to find our luggage and still us telling them that a backpack was not ours before they took the one back that did not belong to us!
No details were given on Kimpton amenities included. Upon our previous stay here, we knew that kayaks and bikes were available, but no mention of that at all tonight. Sam included only a very brief ‘description’ of a $30 charge that we could possibly use at the restaurant or bar and if we did not use it, we’d still be charged? I’m still unsure of this?
There are no coffee makers included in the rooms. After our last stay, I believe this is included in the morning by the lobby. Again, Sam mentioned nothing of this.
After our previous stay I believed that there was also a complementary happy hour included. While our missing luggage was being located, I asked another guest services clerk (who was incredibly friendly). She informed me that there was a happy hour between 5-6. Again, none of this was shared with us upon check-in.
There was no luggage rack in our room. We did text questioning that and were told that one should be in the closet. The only thing included in our closet was an ironing board. В сообщении были извинения, и.
Горничные принесли багажную полку! Очень ценно!
Номер невероятно чистый, что для нас действительно самое важное!
В целом, это совершенно другое начало дня, чем четыре года назад.
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Unfortunately, today we had the worst check in experience we’ve had at an IHG ever! Our flight got in earlier than check-in so we stopped in to just drop off our luggage around noon. That experience went very smoothly. I wish I would’ve had the gentleman‘s name that assisted us with that. He was incredibly friendly and tagged all luggage. Wished us a great day in the city!
When we arrived back at the hotel tonight at appx 6 PM it was awful! Again, worst check-in we’ve ever had at a IHG. Sam was the most unfriendly guest services host we’ve ever met. No smile, no greeting about any IHG tier level, zero small talk. I told him that we were checking in now and that we had dropped off luggage earlier, I gave him my ID which he put in and then he requested my husband’s ID instead after confirming his name, (I’ve never had that happen at any IHG prior to this though I’m usually the one checking in? ) after my husband ‘checked’ in, Sam asked if he could help with anything else, and we again mentioned that we had dropped off our luggage off this afternoon.
When Sam brought our stored luggage out, we told him that a backpack he had included was not ours and that we had a backpack missing…he insisted that a backpack was ours! It was indeed not, and my husband’s was still not included with ours. Again, we had all of our luggage tags! It took another employee going in to find our luggage and still us telling them that a backpack was not ours before they took the one back that did not belong to us!
No details were given on Kimpton amenities included. Upon our previous stay here, we knew that kayaks and bikes were available, but no mention of that at all tonight. Sam included only a very brief ‘description’ of a $30 charge that we could possibly use at the restaurant or bar and if we did not use it, we’d still be charged? I’m still unsure of this?
There are no coffee makers included in the rooms. After our last stay, I believe this is included in the morning by the lobby. Again, Sam mentioned nothing of this.
After our previous stay I believed that there was also a complementary happy hour included. While our missing luggage was being located, I asked another guest services clerk (who was incredibly friendly). She informed me that there was a happy hour between 5-6. Again, none of this was shared with us upon check-in.
There was no luggage rack in our room. We did text questioning that and were told that one should be in the closet. The only thing included in our closet was an ironing board. В сообщении были извинения, и.
Горничные принесли багажную полку! Очень ценно!
Номер невероятно чистый, что для нас действительно самое важное!
В целом, это совершенно другое начало дня, чем четыре года назад.