This review is for the spa only. This was our first time using the spa. We have visited Winvian restaurant and grounds multiple times in past few years. We live in the area and it is our favorite place to have a truly special meal. Chef Eddy never disappoints. Our visits are always occasions. We have a small farm property that we work in our leisure time ourselves and we admire Winvian's grounds very much. They are impeccable. And inspirational. We enjoying going early, having a drink, and strolling the property before we dine.
But about the spa… In the afternoon, before our anniversary dinner, my husband and I made massage appointments. We both enjoy having massages and we have had them, during the course of our 22-year marriage, at dozens of spas, resorts, hotels and, at times in our lives, on a semi-regular basis with local therapists. The Winvian spa setting is beautiful. And serene. Definitely one of the nicest spas, in terms of ambiance and facility, that we have visited. My husband very much enjoyed his massage and reported that his therapist was excellent. I had a very different experience. Frankly, I was disappointed with my massage service. In my past experience, a Swedish massage is normally a mix of strokes and pressures. This one was entirely light effleurage, no kneading or using thumbs or fingers in tight spots. So I asked if she could use a little bit more pressure. When I did, the therapist responded that this was a Swedish massage and that for a deeper massage, I should have booked a deep tissue massage. I let her know that I did have a deep tissue massage once previously but found it left me too sore. So I normally book the Swedish. Wanting to return in the future, I asked if there as something in between I could book. She said next time, I need to book a deep tissue but tell the therapist to work lightly. Also, she did not do my arms or hands. She did not do my feet, other than light brushing over heels and tops of my feet consistent with the light effleurage that was the entire massage she gave. I asked her why she did not and she said that it was not included in a 50 min Swedish. She asked me if I was unhappy. I replied that this was definitely not like any Swedish massage I have ever had and I have had many, and yes, usually all 50-60 min. I honestly didn't know if this was just a mediocre/poor experience with this therapist or if I misunderstood the services offered. I did want to clear up what I should request for future so I spoke to the spa manager about my experience. She took the blame and apologized, saying she does tell her therapists to make a distinction between Swedish and deep tissue. She suggested I try the hot stone massage next time, as that uses a firmer stroke. That surprised me because I would not have expected the addition of hot stones to impact the massage pressure. I would like to return and hope that my next experience is more consistent with all the experiences I have had at other spas. I will definitely be more clear when I book. I am sharing my experience hoping others can avoid similar disappointment. Терапевтом была Элейн, а менеджером — Лорен.
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But about the spa… In the afternoon, before our anniversary dinner, my husband and I made massage appointments. We both enjoy having massages and we have had them, during the course of our 22-year marriage, at dozens of spas, resorts, hotels and, at times in our lives, on a semi-regular basis with local therapists. The Winvian spa setting is beautiful. And serene. Definitely one of the nicest spas, in terms of ambiance and facility, that we have visited. My husband very much enjoyed his massage and reported that his therapist was excellent. I had a very different experience. Frankly, I was disappointed with my massage service. In my past experience, a Swedish massage is normally a mix of strokes and pressures. This one was entirely light effleurage, no kneading or using thumbs or fingers in tight spots. So I asked if she could use a little bit more pressure. When I did, the therapist responded that this was a Swedish massage and that for a deeper massage, I should have booked a deep tissue massage. I let her know that I did have a deep tissue massage once previously but found it left me too sore. So I normally book the Swedish. Wanting to return in the future, I asked if there as something in between I could book. She said next time, I need to book a deep tissue but tell the therapist to work lightly. Also, she did not do my arms or hands. She did not do my feet, other than light brushing over heels and tops of my feet consistent with the light effleurage that was the entire massage she gave. I asked her why she did not and she said that it was not included in a 50 min Swedish. She asked me if I was unhappy. I replied that this was definitely not like any Swedish massage I have ever had and I have had many, and yes, usually all 50-60 min. I honestly didn't know if this was just a mediocre/poor experience with this therapist or if I misunderstood the services offered. I did want to clear up what I should request for future so I spoke to the spa manager about my experience. She took the blame and apologized, saying she does tell her therapists to make a distinction between Swedish and deep tissue. She suggested I try the hot stone massage next time, as that uses a firmer stroke. That surprised me because I would not have expected the addition of hot stones to impact the massage pressure. I would like to return and hope that my next experience is more consistent with all the experiences I have had at other spas. I will definitely be more clear when I book. I am sharing my experience hoping others can avoid similar disappointment. Терапевтом была Элейн, а менеджером — Лорен.