Отель по внешнему виду не плохой но персонал на ресепшене негативный. Хочу обратиться к руководству отеля что бы с менеджером Karan поговорили. Был с таким хорошим настроение, но этот менеджер видно злоупотребляет свои положение. Специально заставил нас долго ждать, переживать, создал искусственные проблемы. Сложность была в следующем. Я бронировал имя на себя на 2 персоны. У меня было эмирейтс айди а у девушки было фото. Скажу исходя из богатого опыта, я снимал отели и на JBR и в других районах Дубая всегда было достаточно моего айди. А вот Каран Менеджер отделяет уперся и не пускал нас. Фото с телефона было не достаточно двух сторон айди моей девушки. Заставил нас скачать приложение мы минут 20 регистрировали по фото её АйТи в итоге была ошибка не позволяющая закончить регистрацию. Я уже злой время 22-30 прошу его сделать отмену брони и хотели уже уйти настроение отстой. По итогу он по фото смог дать нам двоим карту. Ну комон, почему нужно было 40 минут отнимать времени, мучить с приложением, портить настроение и потом делать. Честно говоря очень неприятно, что этот человек отставил негатив. Ведь он лицо отеля.
The hotel is not bad in appearance but the staff at the reception is negative. I want to contact the hotel management to talk to the manager Karan. Was in such a good mood, but this manager is clearly abusing his position. On purpose, he made us wait a long time, worried, created artificial problems. The difficulty was the following. I booked a name for myself for 2 persons. I had an Emirates ID and the girl had a photo. I will say based on rich experience, I rented hotels on JBR and in other areas of Dubai, my ID was always enough. But Karan Manager separates rested and did not let us in. The photo from the phone was not enough two sides of my girlfriend's ID. He forced us to download the application, we registered it for 20 minutes using the photo of her IT. As a result, there was an error that did not allow the registration to be completed. I'm already angry at 22-30 asking him to cancel the reservation and already wanted to leave the mood sucks. As a result, he was able to give the two of us a map from the photo. Well, komon, why did you have to take 40 minutes of time, torment with the application, spoil the mood and then do it. To be honest, it is very unpleasant that this person put aside the negative. After all, he is the face of the hotel.
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The hotel is not bad in appearance but the staff at the reception is negative. I want to contact the hotel management to talk to the manager Karan. Was in such a good mood, but this manager is clearly abusing his position. On purpose, he made us wait a long time, worried, created artificial problems. The difficulty was the following. I booked a name for myself for 2 persons. I had an Emirates ID and the girl had a photo. I will say based on rich experience, I rented hotels on JBR and in other areas of Dubai, my ID was always enough. But Karan Manager separates rested and did not let us in. The photo from the phone was not enough two sides of my girlfriend's ID. He forced us to download the application, we registered it for 20 minutes using the photo of her IT. As a result, there was an error that did not allow the registration to be completed. I'm already angry at 22-30 asking him to cancel the reservation and already wanted to leave the mood sucks. As a result, he was able to give the two of us a map from the photo. Well, komon, why did you have to take 40 minutes of time, torment with the application, spoil the mood and then do it. To be honest, it is very unpleasant that this person put aside the negative. After all, he is the face of the hotel.