Отзыв об отеле Ola Málaga 2*

STAY AWAY — ONE OF THE WORST HOSPITALITY EXPERIENCES WE HAVE EVER HAD.
I cannot warn potential guests strongly enough about Hola Málaga Hotel. Our experience was absolutely disgraceful.
The owner’s behavior was aggressive, intimidating, hostile, and completely unacceptable. His conduct toward my wife crossed every reasonable boundary of how a guest should be treated and left her feeling harassed and extremely uncomfortable. Instead of behaving like a professional host and trying to resolve concerns respectfully, his attitude only made the situation worse.
As if that wasn’t enough, the property itself was not as advertised. The reality did not match the expectations created by the listing. When you pay for accommodation, you should receive what was represented to you — and, at the absolute minimum, you should be treated with basic respect.
We travel frequently and understand that problems can happen at any property. What is unacceptable is being confronted with hostility and aggression when those problems arise.
Этот опыт полностью испортил нам отдых. Основываясь исключительно на нашем личном опыте, я бы никогда больше здесь не остановился, никогда бы не порекомендовал это место друзьям или родственникам, и настоятельно призываю других путешественников серьезно пересмотреть свое решение, прежде чем бронировать.
В Малаге есть множество мест, где к гостям относятся профессионально и уважительно.