Отзыв об отеле Apartments Katrca Bežigrad

0/5 stars! Not recommended!
The apartment was filthy upon arrival. There were many black hairs on the bed, and the sheets were stained. The bathroom also contained residue and even items left behind by previous guests. The refrigerator was particularly awful: it smelled strange, hadn't been properly cleaned, and contained water and red, unidentifiable mold residue. This made it unusable, and we had to throw away groceries we had already bought. We were not offered a discount or a refund.
We initially waited about three and a half hours for a response through Booking. Com. After finally contacting them by phone, we were promised that a cleaner would be sent and arrive within an hour. However, she never showed up. After another call, we waited another hour or so until someone finally came around 8 p. M. And cleaned it (in a rather annoyed mood). Despite the cleaning, the mold residue remained in the refrigerator, and water was leaking from underneath it, which ultimately rendered the kitchen unusable.
We waited about three and a half hours for a response from Booking. Com. After finally contacting them by phone, we were promised that a cleaner would be sent and arrive within an hour. Beyond that, there were numerous other issues: Wi-Fi access was nonexistent, and some of the electrical outlets didn't work. The apartment is crumbling in several places and gives an overall run-down and poorly maintained impression.
The parking situation is also completely unclear. The parking spaces are not clearly marked. There is a gravel parking space directly in front of the entrance. On the other side of the building, there are four more gravel parking spaces, but there is a sign warning of towing. At the same time, it seems you're not supposed to register your license plate. So, whether you get towed is just a matter of chance?
The service was also very disappointing. Especially considering the condition of the accommodation, the long wait, and the additional costs due to discarded food, we would have expected significantly more helpfulness.
The location is generally good, but it's very noisy. Жилье расположено прямо рядом с большой парковкой, и из-за плохой звукоизоляции слышны все шаги и шумы из квартиры сверху и из соседней.
Мы бы ни за что не забронировали это жилье снова!