Часто посещали ново отель, сегодня вновь пришли отдохнуть и были в шоке от ряда ситуаций, раньше вход в бассейн был бесплатный, потом нужно было обязательно что то купить чтоб можно было искупаться, никогда с этим проблем и претензий не было, мы всегда там кушали заказывали напитки, только рады были, сегодня мы пришли и нам говорят если вы не являетесь клиентом отеля то за одного человека должны заплатить за вход 25 долларов! не за стол! а билет на одного человека, и это не депозит! если хотите попить, то платите еще отдельно, на вопрос, когда у вас такие правила появились и где висит информация об этом на бумаге, никто нам не ответил, просто сказали давно такие правила, почему у вас негде ре говориться об этой информации? почему не напечатаны на бумаге, я даже не знаю обманули нас или нет, потому как ранее приходила и не было этого, в итоге за 25 долларов вам даже полотенце не принесут, самим надо спрашивать где оно и брать, меню не предложат пока сами не позавете, на всей территории будет вонять канализацией, еще звуки от строительных работ не дадут вам нормально отдохнуть, пляж грязный, скажите а за какой тогда сервис вы берете деньги? я очень разочарована этим местом, можно прийти сфотографироваться один раз и уйти, в номере отеля не работал пульт от кондиционера и когда открываешь окно или балкон вдыхаешь запах канализации)
We often visited the Novo Hotel, today we came again to relax and were shocked by a number of situations, before the entrance to the pool was free, then you had to buy something to be able to swim, there were never any problems or complaints with this, we always ate there and ordered drinks, today we came and they tell us if you are not a client of the hotel then you have to pay 25 dollars for entry per person! not for a table! but a ticket for one person, and this is not a deposit! If you want to drink, then pay separately, when we asked when you had such rules and where is the information about this on paper, no one answered us, they just said such rules have been around for a long time, why is there nowhere you talk about this information? why are they not printed on paper, I don't even know if they cheated us or not, because I came before and this didn't happen, in the end for 25 dollars they won't even bring you a towel, you have to ask yourself where to get it, they won't offer you a menu until you ask yourself, the whole area will stink of sewage, and the sounds of construction work won't let you relax normally, the beach is dirty, tell me, what kind of service are you charging money for then? I'm very disappointed with this place, you can come and take a photo once and leave, the air conditioner remote control in the hotel room didn't work and when you open the window or balcony you inhale the smell of sewage)
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We often visited the Novo Hotel, today we came again to relax and were shocked by a number of situations, before the entrance to the pool was free, then you had to buy something to be able to swim, there were never any problems or complaints with this, we always ate there and ordered drinks, today we came and they tell us if you are not a client of the hotel then you have to pay 25 dollars for entry per person! not for a table! but a ticket for one person, and this is not a deposit! If you want to drink, then pay separately, when we asked when you had such rules and where is the information about this on paper, no one answered us, they just said such rules have been around for a long time, why is there nowhere you talk about this information? why are they not printed on paper, I don't even know if they cheated us or not, because I came before and this didn't happen, in the end for 25 dollars they won't even bring you a towel, you have to ask yourself where to get it, they won't offer you a menu until you ask yourself, the whole area will stink of sewage, and the sounds of construction work won't let you relax normally, the beach is dirty, tell me, what kind of service are you charging money for then? I'm very disappointed with this place, you can come and take a photo once and leave, the air conditioner remote control in the hotel room didn't work and when you open the window or balcony you inhale the smell of sewage)