Отзыв об отеле Tenuta Montanello B&B

Rebecca G.

2/10
Italiano ➜ Русский
I spent four days here, and I have to say the place itself is very beautiful (both for the surroundings and the views).
However, in my opinion, the rooms are very run-down, with a very unpleasant sewer smell coming from the bathroom. The towels are never changed during the stay, and the room is never cleaned (only the bed is made).
Breakfast is barebones, as the buffet offers only yogurt (no lactose-free options), a few cereals and jams, and a few cakes and croissants (only apricot ones). The only savory options are a very small selection of cheeses and a dozen or so slices of salami.
The pool is very nice, but full of wasps that come and go, making it unpleasant and problematic to use.
I would have overlooked all this, but the owners' unfriendliness, indifference, arrogance, and lack of hospitality really bothered me: things were rudely pointed out, the welcome was very cursory and not even accompanied by a proper tour of the property, and the services offered were never explained. We had asked to stay longer on the last day, and were rudely turned down with a generic "checkout is at 11 a. M. " There was no choice (not even a fee) or flexibility.
We had brought two cherries and a couple of peaches to eat by the pool, and the owner immediately said, "You can't eat there, it's written. " I understand we were in the wrong because there was indeed a (small) sign, and that our requests couldn't be accommodated, but I believe there are always ways to point things out and communicate, especially with guests. Я считаю, что доброта и гостеприимство являются ключевыми факторами для комфортного пребывания гостей, и в целом, поскольку я плачу за услугу, я хотел бы, чтобы ко мне относились так, как я заслуживаю (как к гостю), а не как к неудобству, как будто мне оказывают услугу.
На мой взгляд, за ту же цену и в том же районе можно найти места с большим количеством удобств и более доброжелательным и приветливым персоналом.

Цена номера от 8 610 ₽

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